Your Brand is Your Passion. eCommerce is Ours.
Training & Resource Center
In addition to the materials below, please use the Guided Tutorials in your OMS for a step-by-step walk through of the feature. The Help Desk in your OMS offers additional Q&A on various topics. Or you can access the Help Desk in the form of our Knowledgebase on our website. Other great sources for ideas and product information include our Blog for product tips and tricks, as well as our App Marketplace for third-party add on information.
For a personalized training experience, TrueCommerce offers a one-on-one guided approach with one of our Nexternal experts. For more information or to schedule a session, please contact your Account Manager whose contact information you can find at the top of the Settings section in your OMS.
Please check back often, we’ll be adding new materials regularly!
QUICK LINKS:
- Age Restriction
- Amazon
- Cart Abandonment
- Club Processing
- Customers
- Customer Relationship Mgmt.(CRM)
- Drop Shipping
- Email Marketing & Delivery
- Feature List
- Gift Certificates
- Google Analytics
- Import Spreadsheets
- Integration API’s
- Loyalty Points Program
- Marketing, Coupons & Promotions
- Orders & Order Processing
- Password Recovery
- PayPal
- Point of Sale
- Products
- Product Images
- Quoting System
- Reporting & Database Segmentation
- Sales Tax
- Search Engine Optimization (SEO)
- Security & Anti-fraud
- Settings/Miscellaneous
- Shipping/Label Printing
- Store Design/Site Sync
- Social Media Integration & Marketing
- Store Testing
- Subscriptions
- TrueCommerce Connect
- Users
BROWSE:
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- Activating the Nexternal Age Gate in your Online Store [DOWNLOAD]
- Guided Tutorial – Add an Alcohol Age & Delivery Disclaimer – (See Guided Tutorials in your OMS)
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- Amazon Integration Set Up Guide [DOWNLOAD]
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- CartStack Cart Abandonment Solution – Video Webinar Feature Presentation
- CartStack SetUp Guide [DOWNLOAD]
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- Password Recovery for Your Customers
- Setting Up a “How Did You Hear About Us” field
- How to Clean Up Duplicate Customer Records [DOWNLOAD]
- How to Look Up a Customer’s Order History
- Guided Tutorial – Send a Password Reminder to your Customer – (See Guided Tutorials in your OMS)
- Guided Tutorial – Activate Customer Type History Tracking – (See Guided Tutorials in your OMS)
- Guided Tutorial – Learn About Customer Types & Ranks – (See Guided Tutorials in your OMS)
Customer Relationship Management (CRM)
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- Built-in CRM – Customer Activities – Video Tutorial
- Salesforce Connector Overview – Video Webinar
- Salesforce/Nexternal Commerce Connector Configuration Guide [DOWNLOAD]
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- Create Multifunction “Hybrid” Links for your Emails – URL Generator
- Best Practice for Reliable Email Delivery (SPF records)
- How to Change the Default Address in the Signature of your Mail Wizard Emails
- Automated Marketing with Nexternal & MailChimp – Video Webinar
- Guided Tutorial – Integrate MailChimp – (See Guided Tutorials in your OMS)
- Make the Most of your Marketing with Campaign Tracking – Video Webinar
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- Guided Tutorial – Set up Google Analytics – (See Guided Tutorials in your OMS)
- How to set up Google Analytics Enhanced eCommerce
- Where to Place Code for Google Tag Manager
- Implementing Google Adwords Conversion Code in Nexternal
- A/B Testing (without Google Optimize)
- Integrate Google Optimize for Site and Content A/B Testing [DOWNLOAD]
- Make the Most of your Marketing with Campaign Tracking – Video Webinar
Marketing, Coupons & Promotions
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- Nexternal Marketing Guide
- Where to add SEO, Marketing and Tracking Code [DOWNLOAD]
- Pricing Structures & Product Discounting Complete User Guide [DOWNLOAD]
- Setting up Discounts at the Product Level – User Guide [DOWNLOAD]
- Easy & Quick Holiday Promotion Ideas for Wineries – Video Webinar
- Automated Marketing with Nexternal & MailChimp – Video Webinar
- Create Multifunction “Hybrid” Links for your Emails – URL Generator
- CartStack Cart Abandonment Solution – Video Webinar Feature Presentation
- CartStack SetUp Guide [DOWNLOAD]
- How to Create a Coupon that Pops Up when a Shopper Comes to your Online Store
- How to Exclude Multiple Random Products from Coupon Application
- Setting Up Auto-add Triggers [DOWNLOAD]
- Guided Tutorial – Coupon Set Up Page Tour – (See Guided Tutorials in your OMS)
- Guided Tutorial – Create a Coupon for a Product Discount – (See Guided Tutorials in your OMS)
- Guided Tutorial – Create a “Buy1 Get1 Free” Coupon for a Product – (See Guided Tutorials in your OMS)
- Guided Tutorial – Create a Free Shipping Coupon – (See Guided Tutorials in your OMS)
- Guided Tutorial – Create a Create a Flat Rate Shipping Coupon – (See Guided Tutorials in your OMS)
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- Order Processing – Video Feature Presentation
- How to Place an order Manually in the OMS [DOWNLOAD]
- How to Import New Orders in Bulk [DOWNLOAD]
- How to Change an Order from Pickup to Ship and Charge the Shipping
- How to Batch Process Orders, Credit Cards and Shipping Labels
- How to Add a Percentage Increase to Credit Card Orders
- Optimize your Order Processing and Reporting with Order Tagging – Video Tutorial
- Customizing Order-Related Emails with Enhanced Email – Video Tutorial
- Guided Tutorial – Mark an Order as Ready for Pickup – (See Guided Tutorials in your OMS)
- Guided Tutorial – Activate “Pay Invoices” Feature – (See Guided Tutorials in your OMS)
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- Guided Tutorial – Set Up User Password Reset – (See Guided Tutorials in your OMS)
- Password Recovery for OMS Users – Video Tutorial
- Suggestions for Strong Password Recovery Questions for OMS Users
- Password Recovery for Your Customers
- Guided Tutorial – Send a Password Reminder to your Customer – (See Guided Tutorials in your OMS)
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- Paypal “In Context” Express Set Up Instructions [DOWNLOAD]
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- Engage POS Free Trial Activation Instructions [DOWNLOAD]
- Engage POS Requirements, Details & Set Up Guide
- Engage POS Complete User Guide & Manual [DOWNLOAD]
- Engage POS Tips & Gratuity – Video Tutorial
- Engage POS – Running X and Z Reports
- Engage POS – Capture Signature & Change Order Status for Pickup Orders
- Hide the Pickup Option in the Online Store (when on for Engage) [DOWNLOAD]
- Guided Tutorial – Re-order Products in Engage – (See Guided Tutorials in your OMS)
- Disconnect and Reconnect your Square Payment Processor in Engage [DOWNLOAD]
- Set up the Walker Bluetooth Card Reader for use with OpenEdge Processor for Engage POS [DOWNLOAD]
- Set up the BridgePay (PayGuardian) Ingenico Swiper for Engage POS [DOWNLOAD]
- Microworks POS Integration Set Up Checklist
- VinNOW POS Integration Set Up Guide [DOWNLOAD]
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- Basic Product Set Up – Video Tutorial
- Setting Up Product Attributes – Video Tutorial
- How to Add Products to Multiple Categories
- Guided Tutorial – Re-order Products in the Online Store – (See Guided Tutorials in your OMS)
- How to Change the Listing Order of Products within a Category
- Pricing Structures & Product Discounting Complete User Guide [DOWNLOAD]
- Setting up Discounts at the Product Level – User Guide [DOWNLOAD]
- How to Properly Use (and NOT Use!) the WYSIWYG Editors in your OMS [DOWNLOAD]
- How to Add a PDF Link to a Product Description [DOWNLOAD]
- How to Hide the Pickup Option in the Online Store (when on for Engage POS) [DOWNLOAD]
- Creating Products with an Import Spreadsheet – Video Tutorial
- Updating Existing Products in Bulk with an Import Spreadsheet
- Product Filtering Tool – Video Tutorial
- Create Product Pages that Sell – Video Tutorial
- Product Catalog Management – Best Practices [DOWNLOAD]
- Setting Up Auto-add Triggers [DOWNLOAD]
- How to Embed a YouTube-Hosted Video into a Product Description [DOWNLOAD]
- Guided Tutorial – Set Customer-Based Pricing on Single-price Product – (See Guided Tutorials in your OMS)
- Guided Tutorial – Discount Shipping on a Product without a Coupon – (See Guided Tutorials in your OMS)
- Guided Tutorial – Re-order Categories in the Online Store – (See Guided Tutorials in your OMS)
- Guided Tutorial – Re-order Products in the Online Store – (See Guided Tutorials in your OMS)
- Guided Tutorial – Re-order Products in Engage – (See Guided Tutorials in your OMS)
Reporting & Database Segmentation
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- OMS Dashboard Short Overview – Video Feature Presentation
- Engage POS – Running X and Z Reports
- How to Run a Report on Number of Products Shipped During Specific Time Period
- How to Run a Sales Tax Report
- How to View a Customer’s Historical Orders
- How to Find Customers Who Have Not Ordered in the Last Year
- How to Find “First Time” Customers for a Certain Time Frame
- How to Find Customers from Three Months Ago Who Have Purchased Only Once
- How to Find Customers that have Created an Account, but have Never Placed an Order
- How to Find Return Customers – People who have ordered more than once
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- How to Integrate Nexternal with Avalara for Sales Tax
- How to Integrate Nexternal with Ship Compliant for Sales Tax
- How to Print a Sales Tax Report
- Guided Tutorial – Set or Modify Domestic Sales Tax – (See Guided Tutorials in your OMS)
Search Engine Optimization (SEO)
- Where to add SEO, Marketing and Tracking Code [DOWNLOAD]
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- Attestation of PCI Compliance [DOWNLOAD]
- Visa Global Registry of Service Providers Badge
- Policy for Review of Client Security Scan and Penetration Test Results [DOWNLOAD]
- How to vet orders that are flagged as potentially fraudulent
- How to Require the CVV Code on the Back of a Credit Card
- How to Access your OMS from outside the US or Canada
- Guided Tutorial – Set OMS & Store Access from Other Countries – (See Guided Tutorials in your OMS)
- Guided Tutorial – Set IP overrides for OMS access – (See Guided Tutorials in your OMS)
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- How to set up a CNAME Domain Alias
- How to Properly Use (and NOT Use!) the WYSIWYG Editors in your OMS [DOWNLOAD]
- Guided Tutorial – Add your favicon in the browser page tab – (See Guided Tutorials in your OMS)
- Guided Tutorial – Set up TrueCommerce Connect integration – (See Guided Tutorials in your OMS)
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- Connecting to Shipping Carriers – Video Tutorial
- Shipping Set Up Introduction – Video Tutorial
- Setting up a Thermal Printer (JNPL) to Print Shipping labels – Video Tutorial
- Thermal Printing Troubleshooting Guide
- Preferred Delivery Date Set Up – Video Feature Presentation
- Printing a Fed Ex Pickup Manifest
- Shipping Calculator Excel Tool for Wineries using Fulfillment Houses [DOWNLOAD]
- Instructions for Wineries Using the Shipping Calculator Excel Tool [DOWNLOAD]
- Guided Tutorial – Integrate Fed Ex – (See Guided Tutorials in your OMS)
- Guided Tutorial – Integrate UPS – (See Guided Tutorials in your OMS)
- Guided Tutorial – Integrate GSO – (See Guided Tutorials in your OMS)
- Guided Tutorial – Integrate USPS – (See Guided Tutorials in your OMS)
- Guided Tutorial – Integrate Endicia (for USPS Postage) – (See Guided Tutorials in your OMS)
- Guided Tutorial – Purchase Endicia Postage – (See Guided Tutorials in your OMS)
- Guided Tutorial – Discount Shipping on a Product without a Coupon – (See Guided Tutorials in your OMS)
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- Overview – What you Need to Know about your Site Design Sync
- Preparing for a Site Design Sync – Design Choices [DOWNLOAD]
- How to add Cart Contents Info to your Website
- How to add Store Search to your Website
- How to Add Nexternal Domains to your Typekit Font Kit
- WordPress Option – How to pull Nexternal product info into your WordPress pages
Social Media Integration & Marketing
Subscriptions / Recurring Billing
TrueCommerce Connect (ERP/Accounting Integration)
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- Guided Tutorial – Set up TrueCommerce Connect integration – (See Guided Tutorials in your OMS)
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- Password Recovery for OMS Users – Video Tutorial
- Suggestions for Strong Password Recovery Questions for OMS Users
- Guided Tutorial – Set up a User – (See Guided Tutorials in your OMS)
- Guided Tutorial – Set Up User Password Reset – (See Guided Tutorials in your OMS)