Training & Resource Center

In addition to the materials below, please use the Guided Tutorials in your OMS for a step-by-step walk through of the feature. The Help Desk in your OMS offers additional Q&A on various topics. Or you can access the Help Desk in the form of our Knowledgebase on our website. Other great sources for ideas and product information include our Blog for product tips and tricks, as well as our App Marketplace for third-party add on information.

For a personalized training experience, TrueCommerce offers a one-on-one guided approach with one of our Nexternal experts. For more information or to schedule a session, please contact your Account Manager whose contact information you can find at the top of the Settings section in your OMS.

Please check back often, we’ll be adding new materials regularly!

 

QUICK LINKS:

BROWSE:

Age Restriction

    • Activating the Nexternal Age Gate in your Online Store [DOWNLOAD]
    • Guided Tutorial – Add an Alcohol Age & Delivery Disclaimer – (Click Guided Tutorials in OMS left menu)

Amazon

    • Amazon Integration Set Up Guide [DOWNLOAD]

Cart Abandonment

Club Processing

Customers

    • Password Recovery for Your Customers
    • Setting Up a “How Did You Hear About Us” field
    • How to Clean Up Duplicate Customer Records [DOWNLOAD]
    • How to Look Up a Customer’s Order History
    • Purchasing Groups (Customer Groups) Overview [DOWNLOAD]
    • Purchasing Groups (Customer Groups) Explanation Text Overview [DOWNLOAD]
    • Purchasing Groups (Customer Groups) Invitation Email Overview [DOWNLOAD]
    • Guided Tutorial – Activate Purchasing Groups (Customer Groups), Parts 1, 2 and 3 – (Click Guided Tutorials in OMS left menu)
    • Guided Tutorial – Send a Password Reminder to your Customer – (Click Guided Tutorials in OMS left menu)
    • Guided Tutorial – Activate Customer Type History Tracking – (Click Guided Tutorials in OMS left menu)
    • Guided Tutorial – Learn About Customer Types & Ranks – (Click Guided Tutorials in OMS left menu)

Customer Relationship Management (CRM)

Drop Shipping

Email Marketing & Delivery

Security & Anti-fraud

Settings/Miscellaneous

    • How to set up a CNAME Domain Alias
    • How to Properly Use (and NOT Use!) the WYSIWYG Editors in your OMS [DOWNLOAD]
    • Guided Tutorial – Add your favicon in the browser page tab – (Click Guided Tutorials in OMS left menu)
    • Guided Tutorial – Set up TrueCommerce Connect integration – (Click Guided Tutorials in OMS left menu)

ShipCompliant

Shipping/Label Printing

Store Design/Site Sync

Social Media Integration & Marketing

Store Testing

Subscriptions / Recurring Billing

TrueCommerce Connect (ERP/Accounting Integration)

    • Guided Tutorial – Set up TrueCommerce Connect integration – (Click Guided Tutorials in OMS left menu)

Users