Your Brand is Your Passion. eCommerce is Ours.

Training & Resource Center

In addition to the materials below, please use the Guided Tutorials in your OMS for a step-by-step walk through of the feature. The Help Desk in your OMS offers additional Q&A on various topics. Or you can access the Help Desk in the form of our Knowledgebase on our website. Other great sources for ideas and product information include our Blog for product tips and tricks, as well as our App Marketplace for third-party add on information.

For a personalized training experience, TrueCommerce offers a one-on-one guided approach with one of our Nexternal experts. For more information or to schedule a session, please contact your Account Manager whose contact information you can find at the top of the Settings section in your OMS.

Please check back often, we’ll be adding new materials regularly!

QUICK LINKS:

BROWSE:

Age Restriction

- Activating the Nexternal Age Gate in your Online Store [DOWNLOAD]
- Guided Tutorial – Add an Alcohol Age & Delivery Disclaimer – (See Guided Tutorials in your OMS)

Amazon

- Amazon Integration Set Up Guide [DOWNLOAD]

Cart Abandonment

- CartStack Cart Abandonment Solution – Video Webinar Feature Presentation
- CartStack SetUp Guide [DOWNLOAD]

Club Processing

- Best Practices for Wine Clubs & Club Processing
- How to Find Customers who Require Credit Card Updates prior to Club Runs
- Member Choice Club Set Up & Processing Guide [DOWNLOAD]
- Best Practices for Member Choice Clubs – Video Webinar Feature Presentation

Customers

- Password Recovery for Your Customers
- Setting Up a “How Did You Hear About Us” field
- How to Clean Up Duplicate Customer Records [DOWNLOAD]
- How to Look Up a Customer’s Order History
- Guided Tutorial – Send a Password Reminder to your Customer – (See Guided Tutorials in your OMS)
- Guided Tutorial – Activate Customer Type History Tracking – (See Guided Tutorials in your OMS)
- Guided Tutorial – Learn About Customer Types & Ranks – (See Guided Tutorials in your OMS)

Customer Relationship Management (CRM)

- Built-in CRM – Customer Activities – Video Tutorial
- Salesforce Connector Overview – Video Webinar
- Salesforce/Nexternal Commerce Connector Configuration Guide [DOWNLOAD]

Drop Shipping

- Drop Shipping – Video Feature Presentation

Email Marketing & Delivery

- Create Multifunction “Hybrid” Links for your Emails – URL Generator
- Best Practice for Reliable Email Delivery (SPF records)
- How to Change the Default Address in the Signature of your Mail Wizard Emails
- Automated Marketing with Nexternal & MailChimp – Video Webinar
- Guided Tutorial – Integrate MailChimp – (See Guided Tutorials in your OMS)
- Make the Most of your Marketing with Campaign Tracking – Video Webinar

Feature List

- Wondering if we offer Specific Functionality? Check out the Nexternal eCommerce Platform Feature List

Gift Certificates

- How to Create and Process eGift Certificates

Google Analytics & Marketing

- Guided Tutorial – Set up Google Analytics – (See Guided Tutorials in your OMS)
- How to set up Google Analytics Enhanced eCommerce
- Where to Place Code for Google Tag Manager
- Implementing Google Adwords Conversion Code in Nexternal
- A/B Testing (without Google Optimize)
- Integrate Google Optimize for Site and Content A/B Testing [DOWNLOAD]
- Make the Most of your Marketing with Campaign Tracking – Video Webinar

Import Spreadsheets

- Creating Products with an Import Spreadsheet – Video Tutorial
- Updating Existing Products in Bulk with an Import Spreadsheet
- How to Import New Orders in Bulk [DOWNLOAD]
- What to do if you get an upload error about the import file being structurally altered

Integration API’s

- XML Tools
- Customer Integration API

Loyalty Points Program

Marketing, Coupons & Promotions

- Nexternal Marketing Guide
- Where to add SEO, Marketing and Tracking Code [DOWNLOAD]
- Pricing Structures & Product Discounting Complete User Guide [DOWNLOAD]
- Setting up Discounts at the Product Level – User Guide [DOWNLOAD]
- Easy & Quick Holiday Promotion Ideas for Wineries – Video Webinar
- Automated Marketing with Nexternal & MailChimp – Video Webinar
- Create Multifunction “Hybrid” Links for your Emails – URL Generator
- CartStack Cart Abandonment Solution – Video Webinar Feature Presentation
- CartStack SetUp Guide [DOWNLOAD]
- How to Create a Coupon that Pops Up when a Shopper Comes to your Online Store
- How to Exclude Multiple Random Products from Coupon Application
- Guided Tutorial – Coupon Set Up Page Tour – (See Guided Tutorials in your OMS)
- Guided Tutorial – Create a Coupon for a Product Discount – (See Guided Tutorials in your OMS)
- Guided Tutorial – Create a “Buy1 Get1 Free” Coupon for a Product – (See Guided Tutorials in your OMS)
- Guided Tutorial – Create a Free Shipping Coupon – (See Guided Tutorials in your OMS)
- Guided Tutorial – Create a Create a Flat Rate Shipping Coupon – (See Guided Tutorials in your OMS)

Orders & Order Processing

- Order Processing – Video Feature Presentation
- How to Place an order Manually in the OMS [DOWNLOAD]
- How to Import New Orders in Bulk [DOWNLOAD]
- How to Change an Order from Pickup to Ship and Charge the Shipping
- How to Batch Process Orders, Credit Cards and Shipping Labels
- Optimize your Order Processing and Reporting with Order Tagging – Video Tutorial
- Customizing Order-Related Emails with Enhanced Email – Video Tutorial
- Guided Tutorial – Mark an Order as Ready for Pickup – (See Guided Tutorials in your OMS)
- Guided Tutorial – Activate “Pay Invoices” Feature – (See Guided Tutorials in your OMS)

Password Recovery

- Guided Tutorial – Set Up User Password Reset – (See Guided Tutorials in your OMS)
- Password Recovery for OMS Users – Video Tutorial
- Suggestions for Strong Password Recovery Questions for OMS Users
- Password Recovery for Your Customers
- Guided Tutorial – Send a Password Reminder to your Customer – (See Guided Tutorials in your OMS)

PayPal

- Paypal “In Context” Express Set Up Instructions [DOWNLOAD]

Point of Sale

- Engage POS Free Trial Activation Instructions [DOWNLOAD]
- Engage POS Requirements, Details & Set Up Guide
- Engage POS Complete User Guide & Manual [DOWNLOAD]
- Engage POS Tips & Gratuity – Video Tutorial
- Engage POS – Running X and Z Reports
- Engage POS – Capture Signature & Change Order Status for Pickup Orders
- Hide the Pickup Option in the Online Store (when on for Engage) [DOWNLOAD]
- Guided Tutorial – Re-order Products in Engage – (See Guided Tutorials in your OMS)
- Disconnect and Reconnect your Square Payment Processor in Engage [DOWNLOAD]
- Set up the Walker Bluetooth Card Reader for use with OpenEdge Processor for Engage POS [DOWNLOAD]
- Set up the BridgePay (PayGuardian) Ingenico Swiper for Engage POS [DOWNLOAD]
- Microworks POS Integration Set Up Checklist
- VinNOW POS Integration Set Up Guide [DOWNLOAD]

Products

- Basic Product Set Up – Video Tutorial
- Setting Up Product Attributes – Video Tutorial
- How to Add Products to Multiple Categories
- Guided Tutorial – Re-order Products in the Online Store – (See Guided Tutorials in your OMS)
- How to Change the Listing Order of Products within a Category
- Pricing Structures & Product Discounting Complete User Guide [DOWNLOAD]
- Setting up Discounts at the Product Level – User Guide [DOWNLOAD]
- How to Properly Use (and NOT Use!) the WYSIWYG Editors in your OMS [DOWNLOAD]
- How to Add a PDF Link to a Product Description [DOWNLOAD]
- How to Hide the Pickup Option in the Online Store (when on for Engage POS) [DOWNLOAD]
- Creating Products with an Import Spreadsheet – Video Tutorial
- Updating Existing Products in Bulk with an Import Spreadsheet
- Product Filtering Tool – Video Tutorial
- Create Product Pages that Sell – Video Tutorial
- Product Catalog Management – Best Practices [DOWNLOAD]
- How to Embed a YouTube-Hosted Video into a Product Description [DOWNLOAD]
- Guided Tutorial – Set Customer-Based Pricing on Single-price Product – (See Guided Tutorials in your OMS)
- Guided Tutorial – Discount Shipping on a Product without a Coupon – (See Guided Tutorials in your OMS)
- Guided Tutorial – Re-order Categories in the Online Store – (See Guided Tutorials in your OMS)
- Guided Tutorial – Re-order Products in the Online Store – (See Guided Tutorials in your OMS)
- Guided Tutorial – Re-order Products in Engage – (See Guided Tutorials in your OMS)

Product Images

Quoting System

- Using Nexternal for Customer Quotes – Video Webinar

Reporting & Database Segmentation

Sales Tax

- How to Integrate Nexternal with Avalara for Sales Tax
- How to Integrate Nexternal with Ship Compliant for Sales Tax
- How to Print a Sales Tax Report
- Guided Tutorial – Set or Modify Domestic Sales Tax – (See Guided Tutorials in your OMS)

Search Engine Optimization (SEO)

Where to add SEO, Marketing and Tracking Code [DOWNLOAD]

Security & Anti-fraud

- Attestation of PCI Compliance [DOWNLOAD]
- Visa Global Registry of Service Providers Badge
- Policy for Review of Client Security Scan and Penetration Test Results [DOWNLOAD]
- How to vet orders that are flagged as potentially fraudulent
- How to Require the CVV Code on the Back of a Credit Card
- How to Access your OMS from outside the US or Canada
- Guided Tutorial – Set OMS & Store Access from Other Countries – (See Guided Tutorials in your OMS)
- Guided Tutorial – Set IP overrides for OMS access – (See Guided Tutorials in your OMS)

Settings/Miscellaneous

- How to set up a CNAME Domain Alias
- How to Properly Use (and NOT Use!) the WYSIWYG Editors in your OMS [DOWNLOAD]
- Guided Tutorial – Add your favicon in the browser page tab – (See Guided Tutorials in your OMS)
- Guided Tutorial – Set up TrueCommerce Connect integration – (See Guided Tutorials in your OMS)

Shipping/Label Printing

- Connecting to Shipping Carriers – Video Tutorial
- Shipping Set Up Introduction – Video Tutorial
- Setting up a Thermal Printer (JNPL) to Print Shipping labels – Video Tutorial
- Thermal Printing Troubleshooting Guide
- Preferred Delivery Date Set Up – Video Feature Presentation
- Printing a Fed Ex Pickup Manifest
- Shipping Calculator Excel Tool for Wineries using Fulfillment Houses [DOWNLOAD]
- Instructions for Wineries Using the Shipping Calculator Excel Tool [DOWNLOAD]
- Guided Tutorial – Integrate Fed Ex – (See Guided Tutorials in your OMS)
- Guided Tutorial – Integrate UPS – (See Guided Tutorials in your OMS)
- Guided Tutorial – Integrate GSO – (See Guided Tutorials in your OMS)
- Guided Tutorial – Integrate USPS – (See Guided Tutorials in your OMS)
- Guided Tutorial – Integrate Endicia (for USPS Postage) – (See Guided Tutorials in your OMS)
- Guided Tutorial – Purchase Endicia Postage – (See Guided Tutorials in your OMS)
- Guided Tutorial – Discount Shipping on a Product without a Coupon – (See Guided Tutorials in your OMS)