Training & Resource Center

In addition to the materials below, please use the Guided Tutorials in your OMS for a step-by-step walk through of the feature. The Help Desk in your OMS offers additional Q&A on various topics. Or you can access the Help Desk in the form of our Knowledgebase on our website. Other great sources for ideas and product information include our Blog for product tips and tricks, as well as our App Marketplace for third-party add on information.

For a personalized training experience, TrueCommerce offers a one-on-one guided approach with one of our Nexternal experts. For more information or to schedule a session, please contact your Account Manager whose contact information you can find at the top of the Settings section in your OMS.

Please check back often, we’ll be adding new materials regularly!




Age Restriction

    • Activating the Nexternal Age Gate in your Online Store [DOWNLOAD]
    • Guided Tutorial – Add an Alcohol Age & Delivery Disclaimer – (See Guided Tutorials in your OMS)


    • Amazon Integration Set Up Guide [DOWNLOAD]

Cart Abandonment

Club Processing


Customer Relationship Management (CRM)

Drop Shipping

Email Marketing & Delivery

Feature List

Gift Certificates

Google Analytics & Marketing

Import Spreadsheets

Integration API’s

Loyalty Points Program

Marketing, Coupons & Promotions

Orders & Order Processing

Password Recovery


    • Paypal “In Context” Express Set Up Instructions [DOWNLOAD]

Point of Sale


Product Images

Quoting System

Reporting & Database Segmentation

Sales Tax

Search Engine Optimization (SEO)

  • Where to add SEO, Marketing and Tracking Code [DOWNLOAD]

Security & Anti-fraud


    • How to set up a CNAME Domain Alias
    • How to Properly Use (and NOT Use!) the WYSIWYG Editors in your OMS [DOWNLOAD]
    • Guided Tutorial – Add your favicon in the browser page tab – (See Guided Tutorials in your OMS)
    • Guided Tutorial – Set up TrueCommerce Connect integration – (See Guided Tutorials in your OMS)

Shipping/Label Printing

Store Design/Site Sync

Social Media Integration & Marketing

Store Testing

Subscriptions / Recurring Billing

TrueCommerce Connect (ERP/Accounting Integration)

    • Guided Tutorial – Set up TrueCommerce Connect integration – (See Guided Tutorials in your OMS)