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	<title>Nexternal Solutions eCommerce Blog - eCommerce News Articles &#187; Live Chat</title>
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		<title>To Chat or Not</title>
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		<pubDate>Wed, 08 Jul 2009 18:00:27 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Nexus]]></category>
		<category><![CDATA[canned response]]></category>
		<category><![CDATA[increase sales]]></category>
		<category><![CDATA[Live Chat]]></category>
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		<description><![CDATA[Should online retailers offer a live chat?  If so, what are some best practices.]]></description>
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		<title>Secret-Shopper Expedition Reveals Live Chat Trends</title>
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		<comments>http://ecommerce-blog.nexternal.com/secret-shopper-expedition-reveals-live-chat-trends/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 15:36:37 +0000</pubDate>
		<dc:creator>mgrant</dc:creator>
				<category><![CDATA[eCommerce Top Articles]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[independent research report]]></category>
		<category><![CDATA[Live Chat]]></category>
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		<title>Is Live Chat Worth It?</title>
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		<pubDate>Mon, 03 Nov 2008 21:54:20 +0000</pubDate>
		<dc:creator>mgrant</dc:creator>
				<category><![CDATA[eCommerce Top Articles]]></category>
		<category><![CDATA[Live Chat]]></category>
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		<category><![CDATA[online chat]]></category>
		<category><![CDATA[online etiquette]]></category>
		<category><![CDATA[Real time]]></category>

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		<description><![CDATA[Real-time software can help your business
It was a phase, until it started costing money and taking time away from already busy schedules. Too many business owners had the wrong expectations, so links to the tool are seen less these days. I’m talking about live chat between online stores and visitors. Read More&#8230;
Nexternal Solutions is partnered [...]]]></description>
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