Order Fulfillment: Keep it Simple and Beware of all the Costs
Tuesday, September 2nd, 2008
Ask “Why” and then implement cost-effective policies.
I used to manage the fulfillment operations of a mid-size online retail company. We adopted the “Why” method to correct and eliminate fulfillment errors and complexities. That is, each time a new fulfillment glitch arose, we asked ourselves, “Why?”
The “Why” method in practice
Here’s how we implemented the “Why” method: Read More
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