Customer Reviews Increase Sales

Thursday, September 8th, 2011
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Don’t miss an opportunity to get your customers back into your store by using Review Reminders. Automatically send existing customers emails asking them to review recently ordered products. This eliminates the possibility for a customer to forget to submit a review after they purchase a product. Consider rewarding your customers for completing a review by offering them an incentive, such as a coupon on a future purchase.

Benefits include:

* Increasing the number of reviews submitted in your store which increases buyer’s confidence.

* Increasing your products’ visibility in organic search rankings.

* Receiving valuable customer feedback about your products.

* Increasing opportunities for customers to return to your store.

“I must tell you that we followed your instructions for Review Reminders on the website. Wow! We used to get only a few reviews; now we get 1-3 reviews a day! What a surprise. Thank you for all the good information.” Bill Cole.

If you are an existing Nexternal user and would like to set up Review Reminders navigate to your OMS>Reviews>Setup>Review Reminders.

Coming from a medical and non-profit management background, Taryn has extensive experience in customer service and marketing. She is a Senior Account Manager for Nexternal and loves working with her clients to develop social media and marketing strategies to improve their online presence. In her spare time, she also runs a successful eCommerce jewelry and essential oils business.