Nexternal which was founded in 1999, will be celebrating it’s 10 year anniversary today! Nexternal’s unique e-commerce system combined with it’s industry leading customer service is used by hundreds of clients in many diverse industries. Happy B-Day Nexternal!
Nexternal: www.nexternal.com
Features: www.nexternal.com/ecommerce/features.asp
Demonstration: www.nexternal.com/ecommerce/demos.asp
Nexternal makes it easy and very secure for merchants to accept and process credit cards online. Nexternal has built an integration with three of the major credit card gateway providers Authorize.net, Paymentech and PayPal Payflow Pro which allows you to authorize and capture funds or process refunds and voids directly within the Nexternal Order Management System.
Set Up Gateway:
Setting up your payment gateway is very easy. The requirements may change depending on the gateway you’re using but the set up is very similar.
The first thing we’ll want to do is to login to the Nexternal Order Management System then go to the Settings Section.
From Settings you’ll scroll down and click on Edit next to Compatible Software. Here you’ll see the Payment Gateways section and you will notice some different fields for the three integrated gateways. Once again each gateway requires different information and if you don’t have this information contact your provider and they will gladly give it to you.
After you have the information, just enter it into the appropriate field and you’re ready to configure your authorization settings.
Authorization Settings:
Once you’ve entered the correct information for your provider you’ll then want to configure your Authorization settings. Authorizations will determine how the store acts when a credit card is entered during the checkout process as you can see by the first setting “Authorize credit card before accepting order”.
If you select this option then the order will not be accepted if the card is declined for any reason. Most companies will authorize before accepting the order to make sure that they aren’t getting a number of declined cards after the order has been placed.
You can then configure a few other settings such as maximum number of attempts but the important setting to point out is the Card Validation Values or the 3-4 digit code that’s located on the back of the credit card. Some Merchant Service Providers will give you a better transaction rate when you ask for the 3-4 digit code as purchases using the code are less likely to be fraudulent. You can choose to make the code optional, required or not use the code at all.
Once you’ve configured your authorizations, you can scroll to the bottom of the page and click Finish.
That ‘s all it takes to set up your Payment Gateway but you’ll want to test the settings with a sample transaction.
Processing Credit Cards:
To thoroughly test the transaction process you’ll want to go to your online store and submit a test order with a real credit card that we can use.
Once you submit the test order you can then login to your order management system then proceed to the Orders section. You will see the order you just submitted at the top of the list and if you’re Authorizing at the time of the sale, then the billing status should say Authorized.
You can quickly process the transaction by clicking the green dollar sign next to the order number. You should receive a pop-up message saying that the order will now be processed and you’ll want to click OK.
You will then see the credit card terminal that will display the results of the transaction and as you can see the funds for this order are processed and if you close the window you will now see that the billing status has been marked as Paid. You’ve now processed this credit card through the Nexternal Order Management System and if this was a live order it would be ready to send to the customer.
If for any reason you need to get back to the terminal you can click on the order number then scroll down and click on the Credit Card Terminal button. You can also take a quick note of some of the other buttons in the terminal such as Refund, Void and Auth Capture. These buttons may come in handy for future transactions.
Now we’ve just shown you how quick and easy it is to process and individual transaction, however with the Nexternal Order Management system you are also able to bulk process several transactions at once.
If you have several orders that you would like to process at once then from the Orders screen you can click the Batch Process button which will allow you to select multiple orders and process them at the same time. This way if you have 500 orders you need to capture funds for, you won’t have to hit the green dollar sign 500 times.
As you can see Nexternal makes is fast, easy and most importantly secure for online merchants to accept credit cards. If you have any questions on this topic feel free to contact us using the Nexternal Help Desk in your account. You can also call us at 1-800-914-6161 or email us at interest@nexternal.com.
Nexternal: www.nexternal.com
Features: www.nexternal.com/ecommerce/features.asp
Demonstration: www.nexternal.com/ecommerce/demos.asp
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Nexternal: www.nexternal.com
Features: www.nexternal.com/ecommerce/features.asp
Demonstration: www.nexternal.com/ecommerce/demos.asp
Golf Shopping Network has gone live with their Nexternal storefront. Golf Shopping Network sells golf clubs, putters and balls along with golf apparel and accessories. To see their entire product range, check out their online store at:-
Nexternal: www.nexternal.com
Features: www.nexternal.com/ecommerce/features.asp
Demonstration: www.nexternal.com/ecommerce/demos.asp
If you own or manage an ecommerce business, you may not directly execute your pay-per-click advertising campaigns yourself. Instead, you may delegate the execution of them to an employee… Read More.
Nexternal: www.nexternal.com
Features: www.nexternal.com/ecommerce/features.asp
Demonstration: www.nexternal.com/ecommerce/demos.asp
Mystic Feathers have launched their new online store. Mystic Feathers carries an array of gifts and supplies. At their online store you will find ball crystals in a variety of sizes, as a standalone piece or with stones, stained glass, pewter, or colored crystal beads. They also carry wax melts, pampered pet gifts and supplies as well handbags and office decor. To see the full array of their products check out their online store!
Their new Nexternal storefront can be seen here:-
Nexternal: www.nexternal.com
Features: www.nexternal.com/ecommerce/features.asp
Demonstration: www.nexternal.com/ecommerce/demos.asp
Blogging is extremely important to ecommerce businesses. It’s one of the easiest ways to update the content on your website, and it also demonstrates your expertise about your products. Read More…
Nexternal: www.nexternal.com
Nexternal Features: www.nexternal.com/ecommerce/features.asp
Storefront Demo: www.nexternal.com/ecommerce/demos.asp
In this video, I am going to provide you with a couple of quick examples of how utilize the new CRM or Customer Relationship Management tools within the Nexternal Order Management System.
In the first example scenario let’s say that I’m a customer service rep with the online retailer Firstfairway.com. I just took a call from a customer that wants to know if we intend to carry Oakley Jawbone sunglasses once they become available. So the first thing that I am going to do is document this conversation.
After logging into the Nexternal OMS and going to the customer’s section, I’ll do a quick search for the Customer by Last Name, I will then drill down on his customer record, and then record the activity. Now I told the customer that I believe this product will be available within a month and I will contact him as soon as I have any information from the manufacturer. I am sure to set a follow up date and assign myself to the owner of the account. I suspect I will have the pricing and availability info I need in 3 weeks so I’ll set the follow-up date to 21 days out.
Now, when I login 21 days from now and hit the Today button, his account will be listed amongst the customers I need to contact today. If I have the information I can call the customer with pricing and availability. If the item is still out of stock I can set another follow up date a few days ahead.
In the second example scenario let’s say that I’m a Sales Rep for FirstFairway.com. First Fairway just came out with their own line of putters and I am trying to get them into the hands of as many potential distributors as possible.
When I login to the OMS, the first thing I am going to do is hit my Today button. Once again these are distributor accounts that I have planned to call on today. I’ll click on the first account, scroll down and can see my activity history. I can see that last week he asked that I call back today, so I’ll go ahead and place the call.
During the call he mentions that he would like to commit to buying 10 of my putters, but first needs to generate a Purchase Order. He mentions that the PO Process takes about 3 days at his company. Again, I’ll record the activity and then add three business days to the follow up date. On my next call, I’ll be ready to actually place the order for this customer.
These are just a couple of examples on how you can utilize activities, owners, and follow-up dates. We are excited to see how you will use this feature update to help your business. If you have any questions on this topic feel free to contact us using the Nexternal Help Desk. You can also call us at 1-800-914-6161 or email us at ecommerce@nexternal.com.
Nexternal’s eCommerce Shopping Cart software provides you with the ability to define several product variations based on the attributes or options selected. These variations include changing the product image, pricing, weight and even inventory. This video will show you how to set up a product with Attributes and Options then assign some variations to that product based on the option that is selected.
• The first thing we will do is login to the Nexternal Order Management System.
• Next we will go to the products section.
• From the product edit screen you are going to scroll down to the Product Options section.
• Enter the number of Attributes that you want for this product. For example if you have a product that comes in various colors and sizes you would enter 2 for Color and Size.
• You will see various sections of this product that you can define several aspects by SKU. Nexternal uses the term SKU to represent the change in the product. A lot of times these changes will change the product ID or product code you use so we generalize it with the term SKU.
• We are going to select three of the variations. We will select Pricing by SKU, Weight by SKU and then Image by SKU. Once we’ve done that Next.
• On the next screen you will see the Attributes area. Here you will see the Attribute Name field for Attribute #1 and Attribute #2. Remember we are using Color and Size as our Attributes so we will enter that in the boxes.
• The Number of options field will represent the number of options each attribute has. So if your shirt comes in Red, White and Blue, then you will have 3 options. If your shirt comes in 4 sizes, Small, Med, Large and X-Large then you will have 4 options for sizes. Once you’ve entered this information hit Next.
• On this page you will enter your Option names. Once you have enter all of your option hit Next.
• On this screen you will see all of the possible option combinations and you will see that you are able to enter the SKU pricing, weight and image for each possible combination.
Now if you have several attributes with several options or if you have several products that have attributes this list can get quite large. Luckily, Nexternal provides a bulk upload tool that you can use to upload your attributes.
After you’ve entered the information for each of the combinations hit Finish which will bring you back to the product detail page. Now you can take the URL for your item, paste it into a new window and see how it looks.
If you need to make any changes you can jump back to the detail page, scroll down to the attribute section and edit the attributes. If not, then you’re ready to move on to the next product.
If you have any questions on this topic feel free to use the Nexternal Help Desk in your account or contact us at 1-800-914-6161.
The Nexus will be a series of videos that will provide eCommerce merchants useful information. In this our first edition of the Nexus we will be discussing Hosted vs. Non-Hosted eCommerce solutions. (www.nexternal.com)
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