Connect with Your Customers in Real Time

Friday, May 27th, 2016
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Have you ever been shopping in a store and had a question? What if there was no one there to answer that question? Can you imagine how frustrating that would be? It would be bad for the customer experience and bad for the business. Shopping on a website is no different. Making contact information available and transparent on any website may seem like a no brainer for most successful companies, but think about the customer’s experience if there was a live connection to tap into. Adding a live chat module on your eCommerce site can give your customer the answer they need immediately and save a sale that may have otherwise turned into an abandoned cart statistic. This also creates an opportunity to upsell a customer. Once a customer is speaking with someone who understands their need and answers their questions, they become engaged and begin to trust that person. This is a perfect time to recommend additional purchases that may complement that particular customer’s purchase. Customers love attention so give them the connection they crave and increase your online sales by upselling them in the process.

If you are an existing Nexternal client you are eligible to receive 20% off on the LivePerson service. Simply click the “Sign Up Now” link to take advantage. This can also be found in the Order Management System under: Settings>Compatible Software (edit)>LivePerson

If you prefer to use a different live chat service with Nexternal, you can add that code into the Cart Addendum (Layout/Cart Layout) instead.

Shauna has a background in information technology and is currently a Senior Account Executive at Nexternal . She has been creating and cultivating client relationships with brands since 2007, offering her clients both eCommerce and online marketing insight.